Refund and Returns Policy
Thank you for shopping with Greyson Living. We take pride in delivering luxury interior products, custom furniture, and curated décor pieces designed to elevate your space. Please review our Return & Refund Policy below:
1. General Return Policy
Due to the premium and often custom-made nature of our products, all sales are final.
However, we do accept returns under the following conditions:
Eligible for Return:
Items that arrived damaged, defective, or with a manufacturing fault.
Items delivered incorrectly (wrong color, wrong size, wrong product).
Not Eligible for Return:
Custom-made furniture, built-ins, bespoke pieces, or specially ordered items.
Items that have been used, installed, altered, or damaged after delivery.
Sale items or clearance products.
2. Return Request Window
To qualify for a return or exchange:
You must notify us within 48 hours of receiving the item.
Notification must include clear photos or videos of the damage or issue.
Any request submitted after this window will unfortunately not be eligible.
3. Inspection & Approval
Once your return request is received:
Our Quality Control Team will review the provided evidence.
If approved, we will arrange a pick-up or request that you return the item to our warehouse/store.
Approval takes 2–5 business days.
4. Refunds & Exchanges
Depending on the item and the issue:
If the item is damaged or incorrect:
You may choose one of the following:
Replacement of the same item.
Exchange for another item of equal value.
Store credit valid for future purchases.
Refunds:
Refunds are issued only when a replacement or exchange is not possible.
Approved refunds will be processed within 7–14 business days to the original payment method.
5. Return Shipping
If the return is due to a Greyson Living error (damaged, defective, or incorrect item), we will cover the return shipping.
If a return is approved for any other reason, the client is responsible for return shipping costs.
6. Order Cancellations
Cancellations for in-stock items must be made within 12 hours of purchase.
Custom orders cannot be canceled once production has started.
7. Furniture & Large Item Deliveries
Before accepting delivery:
Please inspect all large items (furniture, consoles, mirrors, etc.).
Once signed for, claims of damage must be submitted within 48 hours along with evidence.
8. Non-Returnable Categories
Custom luxury furniture
Upholstery
Rugs cut to size
Wallpaper rolls once opened
Lighting already installed
Artwork and mirrors after unboxing
Gift cards or store credit
9. Contact Us
For return requests, questions, or assistance, please contact:
Greyson Living – Client Support
Email: design@greysonliving.com
Phone: [+234 808 440 4425]
Business Hours: Monday – Saturday, 9am–6pm